2nd Line IT Support Analyst

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2nd Line IT Support Analyst in Manchester

Fulltime Position

2nd Line IT Support Analyst required for a Multi site company with the IT team based within the Manchester office. £30-35k + 22 days holiday + a range of other benefits. This role is for the internal team. This is part of a small  IT team

The role
We are looking for a 2nd Line IT Support Analyst to provide second line technical support to internal customers, assisting them with hardware and application problems by phone, email, and face to face. To escalate complex queries to the external support provider for resolution when necessary. You will also update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. This role will also  include the assisting of the 1st Line Support in setting up and installing desktops, laptops, tablets, mobile devices, printers, and other hardware as required for new employees or equipment upgrades. This role will include all the standard 2nd Line IT Support Analyst duties. 

For this 2nd Line IT Support Analyst  we are looking for a candidate with Previous experience in 2rd Line support role and knowledge of: Microsoft Azure Administration, Microsoft Windows 10, Microsoft Server 2008, 2012, 2012R2, 2016   and  Microsoft Office 365 Exchange.

  • 2nd Line IT Support Analyst
  • Manchester
  • In house IT role
  • £30-35k
  • 22 days holiday + bank holidays (30)
  • holiday off


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Perks of the Job


£30-35k depending on experience


easy to get to


Company pension plan


22 days + bank holiday + birthday off


Occupational Sick Pay – 5 days per annum


Social Events within  the company and working in a small IT team

Interested?! Talk with a Recruiter to Setup an Interview

Rick is the Recruitment Partner working on this position on behalf of HtE Recruitment. If you are looking for a role at the moment, please either reach out or apply online. HtE Recruitment is acting as a Recruitment Agency in relation to this permanent position.

    Manchester Head office address:
    Ducie House
    Ducie Street
    M1 2JW

    Call us:
    0161 300 7862 (Northern UK)*
    0203 542 6103 (Southern UK)*

    Email: info@hterecruitment.co.uk