2nd Line IT Support Analyst

The role
We are looking for a 2nd Line IT Support Analyst to provide second line technical support to internal customers, assisting them with hardware and application problems by phone, email, and face to face. To escalate complex queries to the external support provider for resolution when necessary. You will also update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. This role will also  include the assisting of the 1st Line Support in setting up and installing desktops, laptops, tablets, mobile devices, printers, and other hardware as required for new employees or equipment upgrades. This role will include all the standard 2nd Line IT Support Analyst duties. 

Experience
For this 2nd Line IT Support Analyst  we are looking for a candidate with Previous experience in 2rd Line support role and knowledge of: Microsoft Azure Administration, Microsoft Windows 10, Microsoft Server 2008, 2012, 2012R2, 2016   and  Microsoft Office 365 Exchange.

• 2nd Line IT Support Analyst
• Manchester
• In house IT role
• £30-35k
• 22 days holiday + bank holidays (30)
• holiday off

Salary

£30-35k depending on experience

Transport

easy to get to

Holidays

22 days + bank holiday + birthday off

Sick

Occupational Sick Pay – 5 days per annum