2nd Line IT Support Analyst in Manchester
Fulltime Position
2nd Line IT Support Analyst required for a Multi site company with the IT team based within the Manchester office. £30-35k + 22 days holiday + a range of other benefits. This role is for the internal team. This is part of a small IT team
The role
We are looking for a 2nd Line IT Support Analyst to provide second line technical support to internal customers, assisting them with hardware and application problems by phone, email, and face to face. To escalate complex queries to the external support provider for resolution when necessary. You will also update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. This role will also include the assisting of the 1st Line Support in setting up and installing desktops, laptops, tablets, mobile devices, printers, and other hardware as required for new employees or equipment upgrades. This role will include all the standard 2nd Line IT Support Analyst duties.
Experience
For this 2nd Line IT Support Analyst we are looking for a candidate with Previous experience in 2rd Line support role and knowledge of: Microsoft Azure Administration, Microsoft Windows 10, Microsoft Server 2008, 2012, 2012R2, 2016 and Microsoft Office 365 Exchange.
- 2nd Line IT Support Analyst
- Manchester
- In house IT role
- £30-35k
- 22 days holiday + bank holidays (30)
- holiday off
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Perks of the Job
Salary
£30-35k depending on experience
Transport
easy to get to
Pension
Company pension plan
Holidays
22 days + bank holiday + birthday off
Sick
Occupational Sick Pay – 5 days per annum
Team
Social Events within the company and working in a small IT team
Interested?! Talk with a Recruiter to Setup an Interview
Rick is the Recruitment Partner working on this position on behalf of HtE Recruitment. If you are looking for a role at the moment, please either reach out or apply online. HtE Recruitment is acting as a Recruitment Agency in relation to this permanent position.
Manchester Head office address:
3000 Aviator Way
Airport City Business Park
Manchester
M22 5TG
Call us:
0161 300 7862 (Northern Office)*
0203 542 6103 (Southern Office)*
Email: [email protected]